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frequently asked questions

How does the tagz process work?

Contact us to set up an initial consultation at TAGZ. We will set up a date and time to meet with you when you will decide on the paper, ink colour, fonts and design. This meeting generally takes 45 minutes.

 

what if i dont live in ottawa?

If you don’t live in the Ottawa area, don’t worry, arrangements can be made. Please give us a call and we will talk to you
about your options.

 

when will i get pricing

Prices for the products you requested at the initial meeting will be provided via e-mail shortly after the meeting.

 

what if i'm not sure my choices will look nice?

Proofs (samples) will be developed based on your choices at the initial meeting. A second meeting will be arranged for you to view the proofs and make any necessary adjustments or changes.

 

when is payment due?

$150 or 50% of your total order, whichever is less, is required as a deposit once you decide to go ahead with TAGZ services. The deposit is used to secure materials to complete your order as well as to cover design time for the development of the proof (sample). The remaining amount is paid when your order is picked-up or delivered.

 

what are my payment options

You can pay by cash, cheque or Visa.

 

is delivery available

If you are in the Ottawa area a local courier service is available for approx. $25; final price will depend on your exact location.

If you are in Canada but outside of the Ottawa area, orders will be shipped via Canada Post XpressPost unless otherwise specified; price will depend on your exact location.

If you are in the USA, orders will be shipped via courier service unless otherwise specified; price will depend on
your exact location.

If you are an international client, orders will be shipped via courier service unless otherwise specified; price will depend on your exact location.

NOTE: If delivery is selected or required the expense is over and above the cost of the order and is paid by the customer. Delivery charges are not covered by TAGZ.

If your questions were not all answered, please write to us at info@tagz.ca. We would be more than happy to answer any further questions you have.

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